Return & Refund Policy

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Return and Refund Policy

Effective Date: 01-01-2025

At SVS Group Ltd, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward return and refund process, subject to the terms outlined below.

1. Eligibility for Returns


  • Products must be returned within 14 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (e.g., order confirmation email or receipt) must be provided.

2. Non-Returnable Items


The following items are not eligible for returns:

  • Custom or personalized products.
  • Items marked as final sale or non-returnable.
  • Products that show signs of use or damage caused by the customer.

3. Return Process


To initiate a return, please follow these steps:

  1. Contact Us:

    • Email: info@svsgroupltd.com
    • Phone: +44 7448 247042 Provide your order number and details about the product you wish to return.

  2. Receive Return Instructions:

    • We will provide you with instructions on how and where to send your return.
    • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  3. Send the Item:

    • Ensure the item is securely packaged to avoid damage during transit.
    • Use a trackable shipping service to confirm delivery.

4. Refund Policy


  • Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • You will receive an email confirmation once the refund has been processed.
  • Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., defective or incorrect item).

5. Exchanges


  • If you wish to exchange a product, please contact us at info@svsgroupltd.com.
  • Exchanges are subject to product availability.

6. Damaged or Defective Items


If you receive a damaged or defective item:

  • Notify us within 48 hours of receiving the product.
  • Provide photographs of the damage or defect.
  • We will arrange for a replacement or refund, including shipping costs.

7. Cancellations


  • Orders can be canceled if they have not yet been shipped.
  • Contact us as soon as possible to request a cancellation.
  • A full refund will be issued for canceled orders.

8. Contact Us


If you have any questions or concerns about our Return and Refund Policy, please reach out to us:

Thank you for shopping with SVS Group Ltd. We are committed to ensuring a hassle-free shopping experience!