Privacy Policy

Effective Date: 01-01-2025

At SVS Group Ltd (“we,” “our,” “us”), your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our e-commerce platform (“Site”) or interact with us.

1. Information We Collect

We may collect and process the following information:

1.1 Information You Provide

• Account Details: Name, email address, phone number, and shipping/billing addresses.
• Order Information: Payment details and product preferences.
• Contact Information: Any information you provide when contacting us via email, phone, or through our Site.

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the Site, and interaction with content.
• Cookies: Small data files stored on your device to enhance user experience. (See our Cookie Policy for more details.)

2. How We Use Your Information

We use the information collected for the following purposes:

• Order Fulfillment: To process and deliver your purchases.
• Customer Support: To respond to inquiries and provide assistance.
• Marketing: To send promotional offers and updates (with your consent).
• Site Improvement: To analyze usage trends and enhance our services.
• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Payment processors, shipping companies, and IT support to facilitate our services.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Your Rights

As a user based in the UK, you have the following rights under the General Data Protection Regulation (GDPR):

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Limit the processing of your data in specific circumstances.
• Objection: Opt out of certain processing activities, such as direct marketing.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise your rights, contact us at info@svsgroupltd.com.

5. Data Security

We implement robust security measures to protect your personal information, including:

• Secure Sockets Layer (SSL) encryption for data transmission.
• Regular security audits and monitoring.
• Restricted access to sensitive data.

However, no online platform is completely secure. We encourage you to protect your account credentials and report any suspicious activity to us immediately.

6. Cookies and Tracking Technologies

We use cookies to:

• Enhance user experience by remembering preferences.
• Analyze site traffic and performance.
• Deliver personalized content and advertising.

You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date. Continued use of our Site constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us:

• Email: info@svsgroupltd.com
• Phone: +44 7448 247042

By using our Site, you agree to the terms of this Privacy Policy. Thank you for trusting SVS Group Ltd with your personal information.